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Tools

Contacter is a comprehensive toolkit engineered to bring advanced AI capabilities to Contact Center solutions.

The Contacter ecosystem includes:

Transcriptor​

Advanced voice-to-text transcription.

Importer (under development)​

Seamless chat, SMS, and email collection.

Contacter​

Intuitive file viewing and editing.

Ainter​

Intelligent AI content enrichment.

Placer​

Secure data upload to your database.

Finder (under planning and development)​

High-performance database and API content retrieval.

Chatager (under planning and development)​

AI-powered conversational assistant for agents.

Chatomer (under planning and development)​

AI-powered interactive text chat for customers.

Callomer (under planning and development)​

AI-powered interactive voice agent for customers

Transcriptor​

Transcribes audio files into text and supports advanced preprocessing functionalities to accommodate various audio sources.

The workflow comprises the following stages:

  • Multichannel Processing
    • Correlation analysis
    • Stereo mixing
    • Crosstalk correction
  • Normalization
    • Configurable volume correction
    • Distortion detection
  • Diarization
    • Voice and phrase identification per channel
  • Overlay Processing
    • Overlay detection
    • Overlay correction
  • Transcription
    • Automatic language detection
    • Reprocessing of low-probability language phrases
  • Tagging
    • Programmable tagging for calls, speakers, and phrases
  • Output CTT File
    • JSON ConTacTer file format
    • Source file metadata
    • Full processing analytics
    • Complete processing parameters
    • Comprehensive tagging information

Importer (under development)​

Imports text content from sources such as email, SMS, and chats.

The workflow comprises the following stages:

  • Email Importing
    • Includes all metadata
    • Includes subject and body content
    • Optional attachment importing
  • Chat Content Importing
    • Captures full dialogue
    • Includes all metadata
  • SMS Message Importing
    • Imports message text and timestamps
  • Output CTT File
    • JSON ConTacTer file format
    • Detailed interaction, speaker, and phrase breakdown
    • Agent, customer, and date metadata
    • Source file information
    • Full processing parameters
    • Comprehensive tagging information

Contacter​

A viewing and modification tool for CTT files.

The workflow comprises the following stages:

  • File Content Visualization
    • Multiple verbose output levels
  • File Modification
    • Target-specific content modifications
    • Comprehensive registration and audit log of all changes
  • Tag Operations
    • Tag speakers and dialogue segments

Ainter​

Processes and enriches CTT files using AI. Features configurable operations with built-in templates for speaker identification, call summarization, and open issues tracking.

The workflow comprises the following stages:

  • AI Model Selection
    • Configurable local AI models
    • Integration with multiple cloud AI providers
  • Configurable Actions
    • Dynamic system prompt construction
    • Target user data selection
    • Granular tag selection
  • Output to CTT File
    • Seamless enrichment of the CTT file with AI-generated results
  • Predefined Action Templates
    • Speaker identification
    • Call summarization
    • Open issues and resolution tracking
    • Support for programming custom actions

Placer​

Uploads CTT files to relational and vector databases.

The workflow comprises the following stages:

  • Database Ingestion
    • Uploads dialogue, summaries, and other enriched data
    • Stores process analytics and metadata
  • Vector Embedding
    • Executes vector transformations for semantic search

Finder (under planning and development)​

Retrieves structured and vectorized information from the database.

The workflow is planned to comprise the following stages:

  • Customer-Oriented Information Retrieval
    • Extracts dialogue, summaries, and interaction data
    • Collects analytics and metadata
    • Performs vector and semantic retrieval
  • Agent-Oriented Information Retrieval
    • Extracts dialogue, summaries, and interaction data
    • Collects analytics and metadata
    • Performs vector and semantic retrieval
  • Global & Aggregate Information
    • Accesses global, system-wide data
    • Generates cross-interaction analytics
    • Performs global vector queries

Chatager (under planning and development)​

An AI-powered chat assistant for agents. Allows customer service agents to instantly query and consult specific customer information.

The workflow is planned to comprise the following stages:

  • API Integration & Access
    • Managed API access authorization
    • Authentication layer not included (external provider required)
  • AI Model Core
    • Fully configurable AI models
  • Database & Retrieval Access
    • Integrated Finder access to vector and semantic content
    • Integrated Finder access to comprehensive customer profiles
  • Model Context Protocol (MCP) Access
    • Full support for MCP access to retrieve real-time operational information

Chatomer (under planning and development)​

An AI-powered text chat assistant for customers. Allows customers to access their personal information and trigger programmable actions.

The workflow is planned to comprise the following stages:

  • API Integration & Access
    • Managed API access authorization
    • Authentication layer not included (external provider required)
  • AI Model Core
    • Fully configurable AI models
  • Database & Retrieval Access
    • Integrated Finder access to vector and semantic content
    • Integrated Finder access to customer accounts and profiles
  • Model Context Protocol (MCP) Access
    • Full support for MCP access to retrieve real-time operational information

Callomer (under planning and development)​

An AI-powered voice call agent for customers. Allows customers to access their personal information and trigger programmable actions via voice.

The workflow is planned to comprise the following stages:

  • API Integration & Access
    • Managed API access authorization
    • Authentication layer not included (external provider required)
  • AI Model Core
    • Fully configurable AI voice and LLM models
  • Database & Retrieval Access
    • Integrated Finder access to vector and semantic content
    • Integrated Finder access to customer accounts and profiles
  • Model Context Protocol (MCP) Access
    • Full support for MCP access to retrieve real-time operational information