Keep the Record

Every day, you gather data from your contacts and customer interactions. Recording calls, emails, and chats is standard practice, and sometimes even legally required for certain purposes. However, simply storing data does not generate useful information. Data must be structured, filtered, tagged, and understood. Contacter provides all the tools to transform data into knowledge using AI. It transforms your data, applies context, defines relevance, and stores it in your database, making it immediately available for your use.

Keep the Record is the first suite of tools designed to transform, manage, and upload knowledge into your database. It forms the foundation of AI-enhanced customer contact information by retrieving data, giving it context and meaning, and storing it perfectly tagged and enriched.

Contacter tools provide the baseline to transform and enrich information with AI. You can build new forms of enrichment with zero coding, using only Cequation instructions. The development cycle for a new enrichment process can be as short as a few hours.

The Keep the Record tools include:

• Transcriptor – Advanced AI transcription tool.
• Importer – Chat and SMS interaction collector (under development).
• Contacter – CTT file reader and modifier.
• Ainter – Programmable tool to enrich your information, allowing you to:
  • Identify specific roles within the conversation.
  • Produce summaries of the relevant themes discussed during the call.
  • Generate lists of discussed issues and pinpoint unresolved ones.
• Placer – Programmable tool to upload enriched information to your database according to your specific schema.