Contacter Launches version 0.2.0 of Contacter Tools

LISBON, Portugal — September 25, 2026 — Today version 0.2.0 is available for download.

LLM Structured Output is the main new feature that became available with the new version. This was the most requested feature by our beta testers.

Remember tell us about your problems using Contacter Tools and what features you would like to see included.

Contacter Launches a new Vision in AI Suites for Contact Centers, Breaking Vendor Lock-In with a 10-Year Price Guarantee

LISBON, Portugal — September 12, 2026 — Today marks the official Beta launch of Contacter, an innovative suite of AI-powered tools engineered to transform contact center operations, eliminate high-cost vendor lock-in, and hand 100% infrastructure and AI model ownership back to businesses. Built around the philosophy that companies should own their data instead of renting it, Contacter allows organizations to deploy any local or cloud AI models on their choice of infrastructure with marginal platform costs and an unprecedented 10-year fixed price guarantee that ensures financial predictability for a decade. Even better, as the Contacter ecosystem expands, clients will enjoy continuous feature updates and new versions at no additional cost, alongside the unique opportunity to request and co-develop custom functionalities to build the ultimate customer service toolkit.

This landmark launch introduces the "Keep the Record" suite—available immediately for absolutely free Beta testing with commercial pricing already fully transparent and published—while simultaneously kicking off development for the upcoming "Leverage the Knowledge" tools. Unlike proprietary contact center vendors that force businesses into rigid, closed environments and overcharge for LLM access by 2x to 10x, Contacter’s flexible command-line tools can be fully implemented in just a few weeks with zero coding. By enabling seamless multichannel transcription, automated tagging, and deep database ingestion, Contacter structures and enriches raw customer interactions so companies can build a core competitive advantage. Interested organizations can sign up today to join the free Beta program and actively shape the roadmap of tomorrow's AI-driven customer support.

1. True Solution Ownership: The Antidote to Vendor Lock-In​

In the current contact center landscape, proprietary vendors routinely lock enterprises into rigid ecosystems. They dictate which large language models (LLMs) must be used and heavily inflate the cost of AI access—frequently overcharging clients by 2x, 5x, or even 10x the actual raw hardware or API expenses. Furthermore, as AI technology naturally evolves and new enterprise use cases emerge, traditional providers extract additional fees for every minor feature or upgrade. This dynamic forces companies into a restrictive cycle where they are essentially renting access to their own customer interaction data rather than owning it.

Contacter radically alters this paradigm through three foundational pillars:

• Total Infrastructure & Model Freedom: You choose where your data lives and which AI models process it. Contacter integrates seamlessly with both local open-source AI infrastructure and multiple cloud AI providers.
• Marginal Platform Fees: The software cost to run Contacter is completely marginal compared to standard hardware and LLM API expenses. You pay for the tool, not a heavily marked-up premium on tokens.
• A Historic 10-Year Price Guarantee: To provide absolute financial certainty and protection against future inflation or arbitrary pricing shifts, any client who adopts the service locks in their software pricing for 10 full years.

AI expertise and data contextualization have become core competitive advantages, much like IT systems did decades ago. Contacter ensures this advantage stays entirely within your corporate perimeter.

2. A Living Ecosystem: Free Upgrades and Co-Development​

Technology should grow alongside your business without acting as a recurring financial penalty. Under the Contacter framework, the platform cost remains flat regardless of future expansions.

When new tools, architectural improvements, or version updates are released, existing clients never pay more to upgrade. This directly opposes the industry standard of monetization through continuous version gating and modular upsells.

Beyond receiving standard upgrades for free, Contacter fosters a deeply collaborative relationship with its users. Clients are invited to submit specific feature requests and identify operational gaps unique to their industries. By working hand-in-hand with our core engineering team, you can directly influence the product roadmap, helping to build a highly tailored, rapidly evolving toolkit that meets the exact needs of your customer service agents and workflows.

3. Transparent Commercial Terms & Risk-Free Free Beta Testing​

Innovation should not require risky financial commitments. To demonstrate complete confidence in the architecture, participation in the Contacter Beta program is 100% free of charge.

During this collaborative phase, early adopters gain complete access to the toolkit to test functionalities directly within their environments. The main objective is to gather direct, real-world insights, squash bugs, and refine processing pipelines alongside our engineering team.

While the Beta program carries zero cost, Contacter maintains a policy of absolute transparency: all final commercial pricing tiers are already fully published and accessible. There are no hidden fees, surprise post-Beta pricing spikes, or opaque negotiation cycles. Enterprises can test, validate, and plan their long-term operational budgets with complete clarity from day one.

4. The Functional Roadmap: "Keep the Record" vs. "Leverage the Knowledge"​

Every day, contact centers gather massive volumes of text and audio data from calls, emails, and chats. While recording these interactions is standard practice—and often legally mandated—unstructured data does not automatically generate business value. Contacter splits its technical workflow into two distinct tactical phases designed to transform raw interactions into actionable enterprise intelligence.

Phase 1: "Keep the Record" (Available Now)​

This is the live operational baseline. These tools are engineered to transform, manage, structure, and upload rich contact data straight into your relational or vector databases with zero coding. This suite consists of five core components:

• Transcriptor: Converts voice calls into highly accurate text, featuring advanced multi-channel processing, stereo mixing, crosstalk correction, volume normalization, distortion detection, and automatic language identification.
• Contacter: An intuitive interface that allows administrators to view, modify, and tag generated information while maintaining a comprehensive, tamper-proof audit and revision log.
• Importer (Under Development): Automatically ingests text-based content, including metadata, subject lines, body text, and attachments from email, SMS, and chat applications.
• Ainter (AI-Enricher): Seamlessly enriches standard JSON-based .ctt files using local or cloud AI models. It features plug-and-play templates for automated speaker identification, concise call summarization, and open issues/resolution tracking. New enrichment forms can be built in hours with zero coding using flexible Cequation instructions.
• Placer: Extracts all structured, tagged, and enriched data, converts it into semantic vector embeddings, and safely uploads it into your corporate databases for immediate use.

Phase 2: "Leverage the Knowledge" (Under Planning & Development)​

Once information is perfectly structured and vectorized via "Keep the Record", Phase 2 will fully unlock its long-term potential. This upcoming suite focuses on advanced, multi-directional information retrieval and real-time utility:

┌──────────────────────────────────────────────┐
│        "KEEP THE RECORD" (FOUNDATION)        │
│   Audio/Text Ingestion ──> Enriched DB       │
└──────────────────────┬───────────────────────┘
                       │
                       ▼
┌──────────────────────────────────────────────┐
│    "LEVERAGE THE KNOWLEDGE" (DEVELOPMENT)    │
└──────┬───────────────┼───────────────┬───────┘
       │               │               │
       ▼               ▼               ▼
【For CSRs】    【For Customers】 【For Global Systems】

• For Customer Service Representatives (CSRs): Agents will gain instant access to comprehensive contact histories, past interaction topics, and unresolved friction points dynamically highlighted by AI, drastically reducing handling times.
• For Direct Customer Interactions: Highly contextualized AI text and voice agents (Chatomer and Callomer) will interact directly with customers, leveraging your internal databases, manuals, and CRM APIs to securely resolve routine requests and handle troubleshooting 24/7.
• For Global Analytics: High-performance retrieval mechanisms (Finder) will query the database at a macro level, cross-referencing information against product catalogs, pricing guidelines, and service manuals to deliver enterprise-wide operational analytics.

About Contacter​

Contacter is a next-generation technology provider dedicated to bringing open, cost-effective, and highly customizable AI capabilities to modern Contact Centers. By prioritizing client data ownership, infrastructure flexibility, and radical price predictability, Contacter empowers customer service teams to turn daily operational friction into structured enterprise knowledge.

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Technical Summary​